Frequently asked questions
Booking, paying, packages and what happens if your plans change. If your question is not here, the salon is one tap away.
For example: refund, deposit, gift card
Showing 24 of 24 questions
Booking
Slots, holds and how services are scheduled.
When you reach payment, the slot is held for 10 minutes. Pay in that time and the booking is confirmed. If the hold runs out, the booking is cancelled and the slot is released for other people.
Yes, from one to ten service lines per visit. Each service takes 15 to 240 minutes plus a buffer, and they are scheduled back to back with one stylist where possible. An item shown without a price cannot be booked or paid for.
Yes. Pick a specific stylist or choose Any available. Slots follow working hours, breaks, leave and holidays on the Asia/Kolkata clock, and no slot offered crosses a break or closing time.
You keep your details and we show the three nearest alternatives. If a day has no free slot, we say so and show the next available days.
A booking is confirmed when a payment is captured, when reception records a counter payment, or when the owner or a manager confirms a zero-amount manual booking. A booking that is only held is not yet confirmed.
You must be 18 or over to hold an account and pay online. Someone under 18 can be booked only as a guest by an adult who stays the payer. Online booking is for India only, and every time is on the Asia/Kolkata clock.
Cancellation and rescheduling
Moving or cancelling an appointment, and refunds.
Up to 24 hours before your appointment, measured on the Asia/Kolkata clock. A free cancellation is refunded automatically, in full, to the original payment method.
The cancellation is allowed, but nothing is refunded unless the salon cancels. Refunds are never promised inside the 24-hour window.
Only the services performed are charged. The rest is refunded pro-rata, including any deposit, to the original payment method.
Yes. One line can be cancelled without touching the rest, under the same notice rules. The invoice gains a credit-note line in the same number series.
Pick a new slot from the same availability, under the same notice rules. The old slot is released at once. If a move changes the price, you return to payment for the difference only. If the hold expires, your original appointment stands.
The owner or a manager approves refunds, which go to the original payment method by default. A refund can never exceed the amount captured less refunds already completed, and a partial refund leaves the rest refundable.
Payment and invoices
Paying online, paying at the salon, GST and invoices.
You can pay in full online, or pay a deposit online and settle the balance at the salon. Counter payments are taken and recorded by reception.
The booking stays pending for the rest of the 10-minute hold, and you can retry from the same summary screen. When the hold expires, the booking is cancelled and we tell you.
Every price shows the base price, a separate GST line at 18% and the total payable. The split is CGST 9% plus SGST 9% inside the salon’s state and IGST 18% outside it, decided by where the service is supplied.
Every successful payment produces one GST invoice with a sequential number. Totals round once at the end, so a line can differ from the invoice total by one paisa.
A coupon that lapses between review and payment drops out and you see the new total. A package credit that lapses is refused, and the cash total is offered instead.
A late payment does not silently confirm the booking, and the refund path is offered. A payment that does not match the computed total fails, and nothing is confirmed.
Packages, gift cards and loyalty
Credits, expiry, gifting and points.
A purchase creates a wallet of per-service sessions, and a package holds up to ten items. Each visit deducts one session for the matching service. A wallet whose credits are used up stops showing as usable.
180 days after purchase, counted on the Asia/Kolkata clock. Expired credits cannot be redeemed, refunded in cash or extended by you. Only the owner can adjust an expiry, and each change is recorded.
No. You can use one coupon or one package credit per booking, never both and never two coupons. The launch coupon is 15% off for 30 days after you create an account, one use per phone number.
A gift card carries a unique code and a balance, and can be redeemed against any service or package. The buyer stays the payer on the invoice, and the recipient redeems it.
You earn one point for every ₹100 paid on completed appointments. Taxes and gift card payments do not count towards points.
Points are redeemed only as a discount at the review step of a later booking, never together with a coupon or a package credit, and never as cash.